some AMD 500-series chipset motherboard owners commenced reporting problems associated with USB on the AMD subreddit, amongst different places. Although firstly it used to be a concept to be solely an issue on Gigabyte boards, soon users of different brands additionally began echoing comparable sentiments.
Generally, amongst the problems confronted via users, USB drives or peripherals attached would randomly unplug, and these are reported as typical occurrences.
Today, AMD’s official Reddit account has released a statement regarding the matter. It says:
AMD is aware of reports that a small number of users are experiencing intermittent USB connectivity issues reported on 500 Series chipsets. We have been analyzing the root cause and at this time, we would like to request the community’s assistance with a small selection of additional hardware configurations. Over the next few days, some r/Amd users may be contacted directly by an AMD representative (u/AMDOfficial) via Reddit’s PM system with a request for more information.
This request may include detailed hardware configurations, steps to reproduce the issue, specific logs, and other system information pertinent to verifying our development efforts. We will provide an update when we have more details to share. Customers facing issues are always encouraged to raise an Online Service Request with AMD customer support; this enables us to find correlations and compare notes across support claims.
Essentially, AMD says that it is searching into the matter however would like user comments and help so that it can pinpoint the root cause of the problem and resolve it.
Users going through the issues are encouraged to request technical help by means of this online form which ought to assist AMD to connect the dots throughout different hardware configurations.
Some of the Reddit users who are dealing with such issues will additionally be contacted with the aid of AMD directly thru Reddit’s personal messaging system to inquire extra details.
AMD is aware of a few user publications about intermittent USB connectivity issues with the 500 series chipsets. We are examining the root cause and would like to ask the community to assist organize extra hardware configurations.
Over the subsequent few days, some users of the r / Amd thread may additionally be contacted without delay by using an AMD representative (u / AMDOfficial) by way of PM’s Reddit system for extra information.
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